Shipping
General Information
HoldNature wants to ensure that you receive your items as quickly and safely as possible. The methods available for delivery will depend upon the size, weight, and suitability of the products to be shipped. After placing an order with us, you will receive an order confirmation email. You will receive a second email after your products are shipped. This email will contain tracking information for use on the order status section of our website or on the shipping carrier’s website. (See chart below for estimated delivery times.)
At this time, you can only place orders online to a physical address within the continental United States. For help with Post Office Box, APO/FPO, Alaska, Hawaii, U.S. Territories, and orders outside the United States, Please send us an email Holdnature@outlook.com.
Most products will generally ship via FedEx Ground delivery.
Free Ground Shipping
We offer free shipping on all orders, no minimum order amount necessary. Continental United States only.
DELIVERY METHOD Estimated Number of Business Days for Delivery
FedEx Ground 2-7 business days following shipment
If the item is in stock, This is the estimated number of days it will take to process the order and deliver. This varies by vendor, product and source.
All orders are processed during 24 hours. If you place an order on the weekend or after-hours, it will only be processed on the following business day which is Monday through Friday（ 9AM - 6PM (ET)）. Once shipped, you will be notified via email.
Note: Your order may be delayed if there is a problem processing your payment, unsafe weather conditions cause closure of any of our warehouse facilities, or we discover the item is backordered.
Parcel Delivery
Parcel delivery will generally be used for smaller and lighter items. Depending on the fragility of the item, it may be shipped Extra Care by standard ground parcel delivery. If you are not present for a parcel delivery, it may be left at your home at the discretion of the delivery driver.
Damaged Delivery
If your shipment arrives visibly damaged, you may decide to refuse receipt. If possible, please inspect your delivery before it is unloaded from the truck. If the shipment arrives with visible damage but you still accept delivery, be sure to note clearly which item or items are damaged on the paperwork the driver will ask you to sign along with a brief note regarding the nature of the damage.
Where we ship
Rancho Cucamonga, California , USA
Order Tracking
You may always inquire as to the status of your order via our Order Status page. Our Customer Service department is also available for any questions regarding your order. Please contact us at Holdnature@outlook.com.
Returns
We offer a 30-day Satisfaction Guarantee. If you receive a damaged or defective item or you are dissatisfied with a product for any reason, you can return it for an exchange or refund within 30 days. See our full refund policy.
The team at holdnature is committed to providing quality customer service. If you have any questions, concerns, or feedback please contact us.
We’re available to support you via
Our Email: Holdnatureservice@gmail.com
Our Service Tel: +86 13710616211
Our Company: Guangzhou konda import and export Co., LTD
Our Address: 6th Floor, No.5, North Fifth Street, Dongcheng Community, Huacheng Street, Huadu District, Guangzhou city, Guangdong Province, China
We strive to respond to your questions within 24 hours.
Our opening time: Mon to Fri 9:00 am - 6:00 pm EST