Shipping Policy

Holdnature

Last Updated: [2026.3.10]

We are committed to getting your order to you as quickly and smoothly as possible. Below you'll find all the details about how we process and ship your items.

Shipping Destination

We currently ship to all addresses within the contiguous United States (this excludes Alaska, Hawaii, and Puerto Rico).

Please Note: We are unable to ship to P.O. Boxes. A valid physical street address is required for delivery.

Where We Ship From

All orders are shipped from our facility located in California.

Shipping Rates

  • Standard Shipping: FREE on all orders shipped to the contiguous United States.

  • Taxes: We do not charge any sales tax on orders shipped within the United States.

Carriers

We partner with trusted carriers to ensure your order arrives safely. Depending on the size and weight of your package, we may use:

  • USPS (United States Postal Service)

  • FedEx

  • Other major carriers

Order Processing Time

We know you're excited to receive your plants and products! We aim to get every order out the door as fast as possible.

  • Processing Window: All orders are processed within 24 hours on business days.

  • Business Days: Monday through Friday (excluding major holidays).

Orders placed on weekends or holidays will be processed the next business day.

Estimated Shipping Time

Once your order has been handed over to the carrier, the estimated delivery time is:

  • 3–5 business days (Monday through Friday)

Please note that delivery times are estimates provided by the carrier and are not guaranteed. Occasionally, unforeseen delays (such as weather or carrier capacity) may occur.

Order Tracking

As soon as your order ships, we will send you a shipping confirmation email containing your tracking number. This allows you to follow your package's journey in real time.

Didn't receive a tracking email?
If you haven't received a shipping confirmation within 2 business days after placing your order, please check your spam or junk folder. If you still can't find it, feel free to contact us at:

📧Holdnature01@outlook.com

We'll be happy to provide you with an updated status on your order.

Shipping Delays

While we make every effort to ensure timely delivery, Momo Plant Store is not responsible for delays caused by:

  • Weather conditions

  • Carrier interruptions or strikes

  • Customs processing

  • Incorrect or incomplete addresses provided by the customer

If you realize you've entered the wrong shipping address, please contact us immediately so we can try to correct it before your order ships.

Questions?

If you have any questions about our shipping policy or need assistance with an existing order, please reach out to us:

📧 Email: Holdnature01@outlook.com