Return Policy Page

Hold nature

Last Updated: [2026.3.10]

We want you to love your new plant! However, we understand that sometimes things don't work out. Our goal is to make the return process as smooth and stress-free as possible.

Quick Summary

Window: 30 days to request a return (14 days for EU customers).
Condition: Unworn, unused, with tags attached.
Fee: We will cover the return shipping cost for defective items. For change-of-mind returns, the cost of the return shipping label will be deducted from your refund.
Shipping: We will provide you with a prepaid return shipping label.

30-Day Returns

You have 30 calendar days from the day you receive your item to request a return.

For customers in the European Union (EU) and United Kingdom (UK): You have the right to cancel or return your order within 14 days of receiving your goods, without giving any reason.

Eligibility & Conditions

To be eligible for a return, your item must be in the exact condition you received it:

✅ Unused/Unworn: No signs of wear, washing, or damage caused by the customer.
✅ Tags Attached: All original tags and labels must still be attached to the product.
✅ Original Packaging: The item must be returned in its original box/packaging.

Note: Items returned to us that do not meet these conditions may be rejected or subject to a partial refund.

Fees & Charges

For all change-of-mind returns, a 10% handling/restocking fee will be deducted from your total refund amount. This fee covers the cost of processing, inspection, and repackaging.

How to Request a Return

Please do not send your purchase back to us without authorization.

To start a return, simply contact us:

📧 Email: Holdnature01@outlook.com (Please include your order number and reason for return)
💬 Website: Use the chat or contact form on our website.

Once your return is approved, we will provide you with:

A Return Merchandise Authorization (RMA) number.
A prepaid return shipping label.
Detailed instructions on how to pack and drop off the package.

Damages, Defects & Wrong Items

This is the most important part! Plants are fragile during transit.

If your item arrives defective, damaged, or if you received the wrong item, please contact us immediately upon receipt (within 48 hours is best).

Please include:

Your order number.
A clear photo or short video showing the issue (e.g., damaged stem, broken pot, wrong plant tag).

We will assess the issue and make it right—typically by offering a replacement or a full refund (including the original shipping cost).

Non-Returnable Items

Due to the nature of our products, we cannot accept returns on the following items (unless they arrived damaged or defective):

Live Plants: All plants are final sale for change-of-mind returns due to their perishable nature.
Gift Cards
Sale/Clearance Items: Items marked as "Final Sale," "Clearance," or discounted over 30% are non-refundable.
Personal Care & Accessories: Such as fertilizers, tools, pots (if purchased separately), and beauty products.
Hazardous Materials: Including flammable liquids or gases.

Shipping Your Return

Label: Once your return is approved, we will email you a shipping label.
Deduction: The cost of this return shipping label will be deducted from your final refund (unless the return is due to our error).
Packing: Please ensure the item is securely packaged to prevent damage during transit. We are not responsible for items damaged on the way back due to poor packaging.

Refunds

Return Address

Please return the item to the following address after obtaining a Return Merchandise Authorization (RMA):

Holdnature
393 Cheryl Lane, City of Industry, California 91789
United States

Note: Packages without a Return Merchandise Authorization (RMA) may not be identified or processed.

Inspection: Once we receive your package, we will inspect it within 3-5 business days.
Approval: We will email you to confirm the approval or rejection of your refund.
Processing: If approved, your refund will be automatically processed to your original payment method.
Timing: It may take 5-10 business days for the refund to appear in your account, depending on your bank or credit card issuer.

If it has been more than 15 business days since your return was approved and you haven't received your funds, please contact us at Holdnature01@outlook.com.

Exchanges

To get the item you want as quickly as possible, we recommend returning your original item for a refund and then placing a new order for the desired item. We do not process direct exchanges.